Shipping and Delivery
1.How long will my order take to arrive?
Orders are processed within 1-2 business days. Standard Shipping usually takes 5-8 business days after dispatch, and Express Shipping takes 2-4 business days. You'll receive a tracking number by email as soon as your parcel ships.
2.Do you ship to my country?
We currently ship to [the United States / the countries listed at checkout]. Enter your address at checkout to see the available shipping options and exact rates for your location.
3.How do I track my order?
Once your order is dispatched you'll receive an email with a tracking number. Please allow up to 24-48 hours for the first tracking scan to appear. You can also check the status any time in [My Account > Orders].
4.Will I have to pay customs duties or import taxes?
US orders have no additional customs fees. For international orders, import duties and taxes may be charged by your local customs authority and are the responsibility of the recipient. We declare the full order value on all customs forms.
5.What if my parcel arrives damaged?
Every lantern is packed with protective foam in a double-walled gift box. If it still arrives damaged, email info@eightowngift.com with your order number and a photo within 7 days of delivery and we'll send a replacement at no cost - you won't need to return the damaged item.
Orders are processed within 1-2 business days. Standard Shipping usually takes 5-8 business days after dispatch, and Express Shipping takes 2-4 business days. You'll receive a tracking number by email as soon as your parcel ships.
2.Do you ship to my country?
We currently ship to [the United States / the countries listed at checkout]. Enter your address at checkout to see the available shipping options and exact rates for your location.
3.How do I track my order?
Once your order is dispatched you'll receive an email with a tracking number. Please allow up to 24-48 hours for the first tracking scan to appear. You can also check the status any time in [My Account > Orders].
4.Will I have to pay customs duties or import taxes?
US orders have no additional customs fees. For international orders, import duties and taxes may be charged by your local customs authority and are the responsibility of the recipient. We declare the full order value on all customs forms.
5.What if my parcel arrives damaged?
Every lantern is packed with protective foam in a double-walled gift box. If it still arrives damaged, email info@eightowngift.com with your order number and a photo within 7 days of delivery and we'll send a replacement at no cost - you won't need to return the damaged item.
